Our authentication provider has fixed the issue, and console and pgwire logins are recovering. Some users may still see slow or failed logins for a short time. We’re keeping this incident open while we confirm all services are restored.
Monitoring
Our authentication provider has fixed the issue, and console and pgwire logins are recovering. Some users may still see slow or failed logins for a short time. We’re keeping this incident open while we confirm all services are restored.
Identified
Starting at approximately 20:20 UTC, an outage at our upstream authentication provider is preventing some users from authenticating to Materialize Cloud. This affects all Cloud regions.
What’s affected
Logging in to the Materialize console
Opening new pgwire connections, including connections that use app passwords
Tools and services that open new connections or reconnect, such as connection poolers, BI tools, dbt runs, and other scheduled jobs. These may see authentication errors or timeouts.
What’s not affected
Clusters are running normally.
Sources are still ingesting data, and sinks are still writing data, so we don’t expect any impact to data freshness.
Self-managed deployments are not affected.
What you can do
If you have pgwire connections that are already open, we recommend not restarting them or the services that use them until this is resolved. New connection attempts may fail until our provider recovers.